{"id":22590,"date":"2024-06-10T17:22:54","date_gmt":"2024-06-10T16:22:54","guid":{"rendered":"https:\/\/wiredminds.de\/?page_id=22590"},"modified":"2024-07-18T14:04:23","modified_gmt":"2024-07-18T13:04:23","slug":"support","status":"publish","type":"page","link":"https:\/\/wiredminds.de\/en\/consulting-support\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light has-custom-content-position is-position-center-right has-white-color has-text-color has-link-color wp-elements-413f4682ff435076050908de84210d91\" style=\"min-height:700px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#928e90\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"677\" class=\"wp-block-cover__image-background wp-image-16961\" alt=\"\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/service_support.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/service_support.jpg 1920w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/service_support-768x271.jpg 768w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/service_support-1600x564.jpg 1600w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/service_support-1536x542.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:400;text-transform:uppercase\">THE wiredminds<br>support<\/h1>\n\n\n\n<p style=\"font-style:normal;font-weight:300;text-transform:none\">Our premium support is always at your side. This means you can be sure that you get the most out of our solutions and only have to invest a minimum of resources yourself.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-765c4724 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-secondary-gradient-background has-background wp-element-button\" href=\"#kontakt\">Get in touch with us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<h2 class=\"wp-block-heading has-text-align-center\">Our WiredMinds support \u2013 competent, personal, reliable<\/h2>\n\n\n\n<p class=\"has-text-align-center\">We focus on long-term customer care, which is why you will continue to receive support from our support team even after our solutions have been implemented. Our support is not an outsourced call center with anonymous consultants, but a team consisting of our consultants here on site in Stuttgart.<\/p>\n\n\n\n<p class=\"has-text-align-center\">The advantage for you: premium support from consultants, no waiting for hours in telephone loops, fast processing of your support queries and a personal contact who is familiar with your requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1377379139-1600x900.jpg\" alt=\"\" class=\"wp-image-16886\" srcset=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1377379139-1600x900.jpg 1600w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1377379139-768x432.jpg 768w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1377379139-1536x864.jpg 1536w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1377379139-2048x1152.jpg 2048w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1377379139-scaled.jpg 1920w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">We are here for you!<\/h3>\n\n\n\n<p>We don&#8217;t speak IT Latin, but provide you with binding support in all questions relating to the technical aspect or the application of our technologies. Our support team is familiar with our customers&#8217; interfaces. Is something not working as it should? Just send us an e-mail or give our support team a call. We are there for you.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" id=\"kontakt\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Contact Support<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>The WiredMinds support team is available for you by phone and e-mail during our service hours, weekdays 9 am &#8211; 5 pm, and will be happy to help you with any questions you may have about our solutions.<\/p>\n\n\n\n<p><a href=\"tel:+49711585331314\">+49 711 \/ 585 331-314<\/a> <br><a href=\"mailto:support@wiredminds.de\">support@wiredminds.de<\/a><br><a href=\"https:\/\/help.wiredminds.de\" target=\"_blank\" rel=\"noreferrer noopener\">Zum Helpcenter<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1372118675-e1713529177671.jpg\" alt=\"\" class=\"wp-image-16883\" style=\"aspect-ratio:1.5;width:768px;height:auto\" srcset=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1372118675-e1713529177671.jpg 1280w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/wiredminds_shutterstock_1372118675-e1713529177671-768x512.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/03\/shutterstock_2252057961_web-768x512-1.jpg\" alt=\"\" class=\"wp-image-16992\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading\">We answer your questions<\/h2>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"triangle wp-block-list\">\n<li>How do I integrate my tracking code?<\/li>\n\n\n\n<li>How do I create a filter or report?<\/li>\n\n\n\n<li>How do I set up campaign tracking?<\/li>\n\n\n\n<li>How do I activate dynamic content?<\/li>\n\n\n\n<li>How do I integrate data into other systems?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-group alignfull cta-banner is-style-polygon has-white-color has-secondary-gradient-background has-text-color has-background has-link-color wp-elements-66e1cf46f24c47f2a244fb9c030c3d09\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading\">Submit a support request<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-luminous-vivid-amber-background-color has-text-color has-background wp-element-button\" href=\"mailto:support@wiredminds.de\">Contact support<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">The WiredMinds Helpcenter \u2013 your digital companion 24\/7<br><\/h3>\n\n\n\n<p>Are you looking for a specific topic, perhaps outside of support hours? Then you will find an extensive knowledge database with hundreds of helpful articles and tutorials on our solutions in our digital help center.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.wiredminds.de\/?lang=en\">Helpcenter<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1552\" height=\"936\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/07\/Helpcenter.jpg\" alt=\"\" class=\"wp-image-23219\" srcset=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/07\/Helpcenter.jpg 1552w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/07\/Helpcenter-768x463.jpg 768w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/07\/Helpcenter-1536x926.jpg 1536w\" sizes=\"auto, (max-width: 1552px) 100vw, 1552px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Consulting &amp; Support Team<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-team\">\n\n  <img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"262\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/stefan.jpg\" class=\"img-full\" alt=\"\">\n  <div class=\"ct\">\n\n    <h3>Stefan Kohl<\/h3>\n\n    <p>Chief Customer Officer<\/p>\n\n  <\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-team\">\n\n  <img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"458\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/vulnet-web.jpg\" class=\"img-full\" alt=\"\" srcset=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/vulnet-web.jpg 1080w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/vulnet-web-768x326.jpg 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\">\n  <div class=\"ct\">\n\n    <h3>Vullnet Sejdiu<\/h3>\n\n    <p>Consultant<\/p>\n\n  <\/div>\n\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-team\">\n\n  <img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"524\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/mesi_5000px-scaled-1-1280x524.jpg\" class=\"img-full\" alt=\"\">\n  <div class=\"ct\">\n\n    <h3>Mesedu Alieva<\/h3>\n\n    <p>Consultant<\/p>\n\n  <\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-team\">\n\n  <img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"407\" src=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/guenter_5000px.jpg\" class=\"img-full\" alt=\"\" srcset=\"https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/guenter_5000px.jpg 960w, https:\/\/wiredminds.de\/wp-content\/uploads\/2024\/04\/guenter_5000px-768x326.jpg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\">\n  <div class=\"ct\">\n\n    <h3>G\u00fcnter Jobst<\/h3>\n\n    <p>Consultant &#038; Datenschutzexperte<\/p>\n\n  <\/div>\n\n<\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group alignfull is-style-default has-white-color has-primary-gradient-background has-text-color has-background has-link-color wp-elements-37a0446675cad86290045672d311872e\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Additional free services for our customers<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-style-divided is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Smooth start<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-44eb5ead0c6f2c62a6972b894fba65db\">Technology<br>Check<\/h2>\n\n\n\n<p>We make sure that the tracking technologies are set up correctly so that, for example, visits to your website are recorded correctly. So that you can continue working straight away.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Working reliably<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-ddbb5069e6148cc19e0f316e569b64c9\">Data monitoring<\/h2>\n\n\n\n<p>Should something go wrong with the data capture, you will receive a message from us and we will provide you with help and advice. This will help you to avoid any loss of data.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Continuous optimization<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-0b3ede1a2133abe7b43a90404b8391d9\">Training resources<\/h2>\n\n\n\n<p>Benefit from the detailed WiredMinds documentation and our large knowledge database in our digital help center.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our WiredMinds support \u2013 competent, personal, reliable We focus on long-term customer care, which is why you will continue to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":22155,"menu_order":164,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-22590","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/pages\/22590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/comments?post=22590"}],"version-history":[{"count":6,"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/pages\/22590\/revisions"}],"predecessor-version":[{"id":23221,"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/pages\/22590\/revisions\/23221"}],"up":[{"embeddable":true,"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/pages\/22155"}],"wp:attachment":[{"href":"https:\/\/wiredminds.de\/en\/wp-json\/wp\/v2\/media?parent=22590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}