THE wiredminds
support
Our premium support is always at your side. This means you can be sure that you get the most out of our solutions and only have to invest a minimum of resources yourself.
Our WiredMinds support – competent, personal, reliable
We focus on long-term customer care, which is why you will continue to receive support from our support team even after our solutions have been implemented. Our support is not an outsourced call center with anonymous consultants, but a team consisting of our consultants here on site in Stuttgart.
The advantage for you: premium support from consultants, no waiting for hours in telephone loops, fast processing of your support queries and a personal contact who is familiar with your requirements.
We are here for you!
We don’t speak IT Latin, but provide you with binding support in all questions relating to the technical aspect or the application of our technologies. Our support team is familiar with our customers’ interfaces. Is something not working as it should? Just send us an e-mail or give our support team a call. We are there for you.
Contact Support
The WiredMinds support team is available for you by phone and e-mail during our service hours, weekdays 9 am – 5 pm, and will be happy to help you with any questions you may have about our solutions.
We answer your questions
For example:
- How do I integrate my tracking code?
- How do I create a filter or report?
- How do I set up campaign tracking?
- How do I activate dynamic content?
- How do I integrate data into other systems?
The WiredMinds Helpcenter – your digital companion 24/7
Are you looking for a specific topic, perhaps outside of support hours? Then you will find an extensive knowledge database with hundreds of helpful articles and tutorials on our solutions in our digital help center.
Consulting & Support Team
Stefan Kohl
Chief Customer Officer
Vullnet Sejdiu
Consultant
Mesedu Alieva
Consultant
Günter Jobst
Consultant & Datenschutzexperte
Additional free services for our customers
Smooth start
Technology
Check
We make sure that the tracking technologies are set up correctly so that, for example, visits to your website are recorded correctly. So that you can continue working straight away.
Working reliably
Data monitoring
Should something go wrong with the data capture, you will receive a message from us and we will provide you with help and advice. This will help you to avoid any loss of data.
Continuous optimization
Training resources
Benefit from the detailed WiredMinds documentation and our large knowledge database in our digital help center.
